Early this month, Patreon creators noticed their funds were inaccessible. Patreon confirmed that these payments were flagged as fraudulent. The funding platform later announced that it identified issues with Payoneer payouts and temporarily disabled them.
Patreon creators affected due to infrastructure upgrades
According to Jason Pargin, author of John Dies at the End, Patreon canceled all his creator support. The company sent him a link through email to update his payment. However, it leads to a 404 error. The author also can’t access the list of creators he supported. Additionally, in Patreon subreddit, creators also complained of losing as many as 300 patrons.
Many creators speculated that the root cause of the issue is the change of billing information to Dublin. According to the email sent by Patreon to Engadget, this location is likely due to the recent upgrade of its payment partner.
On August 3, Patreon posted an update regarding this issue. “We’ve traced the slightly elevated decline rates back to payments infrastructure upgrades required by one of our payment processing partners,” the post reads. The platform advised its creators to contact the card issuer to confirm the validity of the charges or try a different payment method.
Patreon is still currently investigating the issue. Its latest update reads, “We are continuing to investigate declined payments caused by a payments system upgrade required by one of our payment partners. We will be retrying all declined payments caused by this issue throughout the month.”
The response from creators
On the Patreon X (Twitter) account, creators are still complaining that payment retries lead to a blank page. They’re also concerned about whether or not their lost pledges will be recovered. Most complaints say it’s still a payment gateway issue, as the charges never made it to the user’s cards.